rightcheckin5
Hello, I lost my luggage during a trip and contacted the Southwest Airlines Headquarters for help. The staff were polite and guided me through filing a lost baggage report. They gave me a reference number and explained how they would track the bag. I was also told about reimbursement for essentials while waiting. Within a short time, they updated me with the status of my bag. Overall, they handled the situation calmly and made the process much less stressful.